Last updated: 1 August 2026
Who we are
LATCH LABS LTD is a private company limited by shares, incorporated in England and Wales under the Companies Act 2006 on 25 June 2026, and trading as Latch Labs. We develop and operate Latch.
LATCH LABS LTD is responsible for the website and, from release, the Latch app and service. Privacy enquiries: privacy@latchlabs.app. Legal enquiries: legal@latchlabs.app.
- Registered name
- LATCH LABS LTD
- Trading name
- Latch Labs
- Status
- Incorporated
- Company type
- Private company limited by shares
- Incorporated on
- 25 June 2026
- Company number
- 17301198
- Registered in
- England and Wales
- Registered office
- 71-75 Shelton Street Covent Garden London Greater London WC2H 9JQ United Kingdom
- VAT number
- Not VAT registered
- Website
- https://latchlabs.app
- General contact
- hello@latchlabs.app
- Product support
- support@latchlabs.app
- Legal contact
- legal@latchlabs.app
- Privacy contact
- privacy@latchlabs.app
https://joinlatch.app redirects to https://latchlabs.app; it is not a separate service or operator.
Latch is coming soon to iOS and Android. Website provisions apply now. App provisions apply from the first time you download, access, or use the publicly released app.
What this notice covers
This notice applies when you browse this website, contact us, and, from release, use the Latch mobile app or an associated Latch account. The app is not yet publicly available. Before release, we will check this notice against the production app, every integrated SDK and service, the App Store privacy information, and the Google Play Data safety disclosure. We will update the date above if those final practices differ.
Information we handle
- Website and correspondence: your contact details and anything you choose to include when you contact us, plus hosting and security logs that may include your IP address, browser type, device information, request time, and requested pages.
- Core app data: the apps and schedules you choose to restrict, learning subjects, questions shown, answers, performance, progress, settings, and temporary unlock state. The core experience is designed to process and store this information on your device.
- Device permissions and signals: depending on your platform, Latch may need operating-system permission to let you select apps, detect an attempted opening, present a block, and grant limited access. We use that access only to provide and secure the features you choose, not for advertising.
- Account, sync, and backup: if an account or optional cloud feature is available and you enable it, we may process an email address or sign-in identifier, subscription entitlement, preferences, course choices, and the progress or backup data needed to provide that feature.
- Purchases: Apple or Google processes store payments. We may receive a transaction or receipt identifier, product, subscription status, storefront, country or region, and related entitlement information. We do not receive your full payment-card details from the stores.
- Support, security, and diagnostics: information you send to support and, if enabled in the release build, limited crash, error, app-version, operating-system, and device-model information needed to keep Latch reliable and secure.
Please do not send us passwords, financial information, health information, or other sensitive personal information unless it is necessary for your enquiry.
Why we use information
On-device processing and permissions
Latch is designed so its core blocking, question selection, grading, adaptation, and temporary unlock state can operate on-device. Granting an operating-system permission does not by itself mean that we receive the underlying data. Permission screens and in-app explanations will describe what a capability can access before you enable it. You can withdraw a permission in your device settings, although doing so may stop the related feature from working.
If a future feature needs to send data from your device—for example, optional sync, private backup, support diagnostics, or generation of a custom course—we will explain that use before the feature is enabled and update this notice where necessary.
Who receives information
We use Vercel to host and deliver this website. From app release, information may also be handled by Apple or Google for distribution, payments, subscriptions, store security, and store analytics under their own terms and privacy notices. Any cloud hosting, authentication, email, support, crash-reporting, or similar provider included in the production app will act under contract for the purposes described here.
We do not sell personal information and do not use Latch app data for third-party behavioural advertising. We may disclose information to professional advisers, regulators, courts, law enforcement, or a buyer of the business where lawfully required.
International transfers
Vercel, the app stores, and other production service providers may process information outside the UK. Where UK data-protection law requires a safeguard, transfers will rely on an adequacy regulation, the UK International Data Transfer Agreement or Addendum, or another lawful mechanism. You may contact us for information about the applicable safeguard.
How long we keep information
- On-device data: remains under your control until you clear it, reset Latch, or remove the app, subject to your device backup settings.
- Account and cloud data: retained while your account or chosen cloud feature is active, then deleted or anonymised after a valid deletion request, subject to short operational backups and records we must retain by law.
- Purchase records: retained as needed to administer entitlements, meet tax and accounting duties, prevent fraud, and resolve disputes.
- Correspondence: normally retained for up to 24 months after the last meaningful interaction unless longer retention is needed for a legal obligation, dispute, or claim.
- Technical logs: retained only as long as reasonably necessary for security and troubleshooting, subject to the relevant provider's configured retention.
Your choices and rights
Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase, restrict, or object to processing and to receive portable data. You can manage app permissions in device settings and optional features inside Latch. If accounts are introduced, you will be able to initiate deletion in the app and through our account deletion page.
To exercise a right, contact us at privacy@latchlabs.app or write to the registered office above. We may need to verify your identity. You may also complain to the UK Information Commissioner's Office.
Children
The website is intended for a general audience and does not collect registrations. If a person is not legally able to agree to the app terms in their country, a parent or guardian must review the app, its permissions, and these notices with them and provide any consent required by law. We will set and publish the app's final age rating before release and will not knowingly introduce child-directed data practices without the protections required by law and the app stores.
Security
We use proportionate technical and organisational measures intended to protect personal information, including secure transmission where information leaves the device and access controls for production services. No internet service is completely secure, so please send only the information needed for your enquiry.
Cookies and similar technology
See our Cookie notice. The current website does not intentionally use analytics, advertising cookies, or non-essential browser storage. App device storage and permissions are covered by this Privacy notice rather than the Cookie notice.
Changes to this notice
We may update this notice as the website and app develop. We will publish changes here, change the date above, and provide additional notice in the app where a material change requires it.